HARDDRIVE IS FAILING, NEED TO BACK UP, BUT BACKUP KEEPS FAILING!!!!?

Question

so i turned on my laptop today to find a system alert, saying something along the lines of theres a fatal error in harddrive C, you need to backup you information before you lose any data

so my laptop has 2 harddrives. drive c, and drive d. my drive d is completley empty, and is used for the purpose of backup storage.

anyway, my system directs me to a "backup and restore" window. i click back up now, and let that go for a bit. After a while, it stops about 1/4th of the backup saying "the last backup did not complete successfully".

i look at "more info" and this is what came up:


"Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors.
Details: The request could not be performed because of an I/O device error."

Error code: 0x81000037


So i tried erasing the entire drive d, and started the backup process again. but yet again, the same error occured at apporximately the same time frame


PLEASE: i need some advice as to what to do! im stuck, and i really need to backup my drive C

Answer 1

Have read about this error. It has something to do with "Reparse Points" according to Microsoft.

But no one seems to know how to fix them.

Some say it is quarantined virus files in your AV Program causing it.



Update and Run your Virus Scanner and then empty the Virus Vault or any other quarantined files.



Backup cannot open these files, and you don't want it to anyway, so delete them.





http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-backup-error-code-0x81000037/ba1a7ee1-3cc0-4765-a0a8-2c4cc05caabc?page=3

Answer 2

Drive c is the main hard drive partition and usually drive d is the recovery system partition of the hard drive and most likely your laptop only has one hard drive divided into several drive partitions.

You should always back up to a external source like CD's, memory card, flash drive, external hard drive since the files you would back up to the D drive is on the hard drive that is about to fail you still would lose all your files.

Post the brand, model number, installed operating system when asking a question please.

Then we can look up the specifications and give you the best help.

Very few laptops have two hard drives except for top end and some gaming laptops that are ordered with and configured for two internal hard drives.



"Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors.

Details: The request could not be performed because of an I/O device error." this error message means you can not back up to the D drive partition as it is the recovery partition and can not be written too.

Answer 3

I will bet you that your C: and D: drive are both on the same physical disk. You need to go out and get a USB disk *right now* and try to backup onto that. It'll likely show up as the E: drive. Just about any office supply store or computer store will have these. You can get a 1TB drive for less than $100.



You may still get backup errors. If that's the case, just rummage through as much of the drive that you want to save and copy anything you can to this external drive.



Good luck. Drive failures are no fun.

Answer 4

Warning and error messages of any kind serve a good purpose because you can't detect all potential issues. Messages that highlight a significant problem and go above and beyond to alert you are even better. That is the "blue screen" in Windows. When something is critically wrong with the your PC, your entire display turns blue. However, some issues like corrupt drivers or outdated software do not necessitate complete disablement of your PC. You can disable blue screens in Windows so that you can manage the problem--without "the blue screen of death."

1

Click on "Start" or the Windows orb logo on the taskbar at the bottom of the desktop to show the Start menu. Select "Run" from the menu to open a dialog box. Type "sysdm.cpl" in the blank field labeled "Open," then click the "OK" button to open the "System Properties" box.

2

Click on the "Advanced" tab to bring it to the front of the box.

3

Click on "Settings" in the "Startup and Recovery" section.

4

Click to clear the check mark from the box next to "Automatically restart" in the "System failure" section.

5

Click "Restart" from the Start menu power options to see if the "Blue Screen" no longer appears the next to you boot up your PC.

Answer 5

Manually back up your files instead of using a built-in application.