my laptop was working perfectly untill i set up backup and installed avg. i also unistalled crome and firefox (firefox i had installed before because my flash player kept crashing on crome) and installed internet explorer. internet explorer was having problems loading pages and was very slow so i re-installed crome. ever since i installed AVG and made these changes my laptop has been starting up extremely slow (some days it loads fast other days it doesn't load at all and freezes) today while i was watching a programme on 4od my laptop suddenly closed down and a message screen came up telling me windows had failed to shut down (even though i hadn't pressed the off button or shut it down), i restarted windows normally and carried on watching 4od and it turned off again, this time i started it in safe mode then in normal mode but my laptop would not load completly and would freeze. this is the first time i've managed to load up the laptop without any problems.