How to remove a lot of viruses on acer laptop?

Question

No matter what i tried in the past my laptop couldn't remove the viruses. Some how i have gotten a bunch of email viruses (worm Trojan). I also have gotten a facebook virus because it says Internet explorer can not open website. Operation aborted. Yesterday i kept getting a redirecting notice about what web pages i enter. How do i fix this? i can't go to the geek squad because i am working all week but i need my laptop.


What are the best anti virus programs for free as well as an internet security that is trustworthy and free. Also what is a good scanner? Thank you so much guys> Is there a way to make sure these viruses never come back? Also what Internet browser should i use that is friendly for my computer?

I have an acer laptop with norton and mcafree protection. Clearly that did nothing to protect my pc


Shannon

Answer 1

Try using the virus program that Microsoft has installed on your computer already as a start. Type MRT in your search box and press ENTER. Run the full scan.



If your security software doesn't have real time protection, then they are useless in blocking out viruses from your computer.

Answer 2

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Answer 3

the first thing you should do as a fellow ACER owner is have a talk to them over the phone, i would suspect that the McAfee if you have paid a fee or subsciption may be a fake message, and i would be very interested to know why they are demanding a fee. normally when a virus is detected the system wil scan and then quarantine any dodgy files or folders. and until you are sure on what to do i would suggest you do not use the machine. ACER have an automatic e-recovery system is if when new, you made a factory disk and have your personal files and folders on an external drive you can use that to rid the machine of the lot. as for old McAfee i would have a little argument on the phone to see what is what. i would also like to know how or since there software and the microsoft firewall and defender should have detected the risks if you have been told how to set your computer up correctly and things like automatic updates. above alll make sure that the messages are true and not a scam or some cop out if the software is only a trial.

Answer 4

You should never have two anti virus programs installed especially macafee and norton as they are both garbage. You should uninstall both of those ( hopefully you did not pay for them) and download and install Microsoft Security Essentials to remove those viruses. It is free and it will do the job. If you want something stronger, get Kaspersky bit it is not free but very good.

Answer 5

Well firstly I'm not a McAfee or Norton fan so I won't even go there.



I'm assuming you probably have another computer available to you. What I'm going to advise that you do is to go to a web site and download some really great programs that should clean up your pc.



Once you have them downloaded you'll need to copy them to a flash drive/memory stick or burn them onto a CD (or DVD as long as your pc has a DVD drive in it).



When you get to this website there will be some tabs at the top of the page. Click on the "Download" tab. Use the search box and locate the following programs and download them either directly onto a flash drive or to a folder on the computer so that you can burn these probrams onto a CD later.



Here's the website: http://www.download.com



These are all FREE programs and you may need to include the word "free" when you search for them to find them easier.



1. Advanced System Care Free

2. Malwarebytes

3. AdAware Free



Once you have them downloaded and on a flash drive or CD you will need to install them one at a time and run each one as you install them. I recommend that you install them on the infected pc in the 1-2-3 order I've stated above.



ASC should run in under 20 minutes unless you have a really badly fregmented hard drive.

Choose to run a "FULL SCAN" on the next two.



Malwarebytes "full scan" will take an hour or so to run a complete scan on a really messed up pc. So walk away and let it run. Once it completes, let it delete everything it finds and dislikes.



Adaware "full scan" will take about an hour and a half or more to fully analyze every little recess of your pc. Again walk away and let it do it's job. Let it delete everything if finds and dislikes.



Once you have run all three of these programs, DO NOT reboot your pc yet. What you need to do next is to "turn off the System Restore function in Windows" first. This will delete all the previous old restore points that most likely still contain any spyware/malware that is on your computer.



CLEARING THE SYSTEM RESTORE UTILITY IS A CRITICAL STEP IN CLEANING UP YOUR PC!!!



You didn't mention what you are running for an OS. i.e. XP, Vista, Win7 so I'm going to preclude giving you step by step instructions unless you write back specifically needing them. Do this instead at first. Click on START and then on HELP/Support in the little menu. Once into the HELP area type in System Restore in the Search Box and see if you can find instruction on how to turn it off and back on.



What you'll need to do, is to TURN OFF System Restore and then Reboot your PC.

Once you have that done, then you can trun the System Restore function back on again.



This will delete all the old restore points when you shut it off and reboot and it will allow a new Restore Point to be created when you turn it back on.



As a last recommendation, I'd suggest you get rid of McAfee and go to the Microsoft.com site and look for the security tab at the top of the page. Click on Security and then on Microsoft Security Essentials. It's much better that either McAfee or Norton and it will warn you if you go to a bad page or is you are under attack. Give it a shot. I've been using it for 2 years now and wouldn't ever go back to any of the others since they are full of bloat and simply dont work as well. Also, with MSE you can schedule when it will run in the Settings area.



Hope this all helps you out. Email me if you have any further questions.

Answer 6

For the best answers, search on this site https://shorturl.im/axvyX



in safe mode F8 run malwarebytes anti-malware and SUPERAntispyware,and what they find you delete it manually. then run ccleaner to clean your pc, and mvregclean, to clean registry. what mvregclean find you remove because the key is there but not the file ,folder or program. even you reformat and it finds anything remove dont be afraid. dont forget when you install this software to update them, and do an update every day then restore untill before you get infected. m

Answer 7

CCleaner is a good program if you want to improve the performaces of your pc and get rid of virus, worms and trojans. Free download here http://bitly.com/UrAKE7

Answer 8

Ok download vipre antivirus it's free for one month, update it and then restart your laptop and run it in the safe mode were most viruses would be sleeping than run viper in the safe mode. :)

Answer 9

well it's bit complicated situation with your laptop if you still want to save your most of data then try KASPER SKY INTERNET security that's the best AV(my personal experience).



try it once of you still get same prob then try to restore your system.(at least most of your data will be saved).



if you want to download free version of kasper sky 2011



http://www.kaspersky.com/downloads

Answer 10

if you have untreatable viruses on your laptop, do a system restore to a date before it was infected