Windows 10 laptop startup problem?

Question

So I have this laptop, and when I start it it spends about 10-15 mins on the 'Loading' Screen then there's the password, when I enter that, it spends another 10-15 minutes then it turns black. Then after 30 mins it shows the background and the windows button but when I move the mouse, it shows the loading circle thing and I cant click anything, no setting, NOTHING, Ctrl Alt Delete doesn't even work. Any tips/ideas already restarted 4 times.

Answer 1

If Windows crashes or blue-screens on you every time it boots, you may be facing a hardware or software problem. For example, malware or a buggy driver may be loading at boot and causing the crash, or your computer’s hardware may be malfunctioning.





To test this, boot your Windows computer in safe mode. In safe mode, Windows won’t load typical hardware drivers or any software that starts automatically at startup. If the computer is stable in safe mode, try uninstalling any recently installed hardware drivers, performing a system restore, and scanning for malware. If you’re lucky, one of these steps may fix your software problem and allow you to boot Windows normally.



If your problem isn’t fixed, try reinstalling Windows or performing a Refresh or Reset on Windows 8. This will reset your computer back to its clean, factory-default state. If you’re still experiencing crashes, your computer likely has a hardware problem.

Answer 2

I would think there's a virus on your computer. I have Windows 10 and the startup is the fastest thing about it because I have all startup programs disabled.

Try booting your computer in safe mode and see if you can control it, and if you can, open task manager (Ctrl + Shift + Esc) and click on the Startup tab. Disable any programs that seem suspicious, or disable them one by one and see if your laptop will load in normal mode after that.

You should install MalwareBytes and scan your computer to get rid of any viruses. I had a TON the first time I did it, and my laptop has a tendency to be slow, so I scan about once a week.

Answer 3

Thanks both your answers are reasonable BUT I cant open anything at ALL, how do you safe boot it? It might not work but can you tell me how?