Question:
My laptop has a virus, please help me?
WillGuitarGuy
2010-08-27 20:48:59 UTC
My laptop has a virus. I read that i shouldn't download anything the thing says.
First it started with Java then pop ups came upsaying application cannot be executed...blah blah. Then i have some phoney popup come up on the right side saying Antivirus software alert. Each time i get on internet explorer it sends me to the site to buy their fake antivirus software. I can't go on any site without an internet explorer error message appearing and not allowing me to use the internet. Im not touching my laptop right now. No i don't have anti virus software. Please i need your help. What can I do? I need step by step help. Maybe something i can do from my home computer.

Help me please.
Nine answers:
anonymous
2010-08-27 21:02:02 UTC
if you have another computer go to that computer and download and save malwarebytes to a usb stick or cd or dvd then run it malwarebytes will take care of any virus. if you dont have another computer or usb stick see if you can downlaod malwarebytes direct from the internet.



if you need any more help contact me at billyf431@gmail.com
?
2010-08-27 21:17:31 UTC
My brother had a similar one a couple of months ago

Step 1) Getting Internet Connection back



1) Open your browser (IE in your case)

2) Open internet options (tools > internet option) and go to the connections tab.

3) Click the LAN settings button and disable the proxy option.



The virus has established a proxy that will only allow you to connect to it's website which is why the others will not load. There may also be a chance the virus is masking the pages with javascript which can be disabled in options as well.



Step 2) Removing the problem



1) Delete ALL executable files you have downloaded.

2) Get Process Explorer (See link in sources) and run it.

3) Figure out which process is the virus (google each process)

4) It will tell you where the process is running from (won't be the original file), write the files location down.

5) Kill the process

6) Start --> Run --> type "regedit"

7) Ctrl+F and search for "runonce" with the search set to keys

8) Just above RunOnce should be Run click on it, this will list all things that run when your computer starts up and what file it runs

9) Check the entries against the what you wrote down in step 4, delete the one that matches

10) The find the file from step 4 and delete it.



Do NOT play with anything else on the registry editor as messing around in there can cause system instability or failure.



EDIT: I probably should have mentioned this before, if the fake anti-virus has pop-up with a block or allow type option when attempting to do anything select allow.



If you are stuck on the getting the internet to work again part try downloading the install for Firefox or Chrome on your desktop then transfer it to you laptop and install it.



IEs internet options is a central one that windows applications run off whilst Firefox and Chrome have their own separately.



If the virus sets up the proxy options for firefox it is under Advanced > Network (in the sub tabs) > Setting (in the connection frame) and javascript can be disabled from the "content tab" by un-ticking the "enable javascript" box



Firefox was the browser I used to fix the problem on my brothers computer and allows for a much easier method of disabling javascript than IE.
?
2010-08-27 22:11:27 UTC
I see. Virus, etc has attacked your laptop. Follow these instruction sequences;

1. Back up your data,

2. Repartition and format the Hard Disk

3. Reinstall operating system.

4. Download free antivirus like AVG, McAfee, etc. get the update. Then install it.

5. Scan all disks.



problem fixed. Good Luck
Me
2010-08-27 21:02:52 UTC
It is foolish to have access to the internet without antivirus, antispyware and a firewall. AVG is a good free antivrus/antispyware program. There's also AVAST and Comodo which also offers free security software as well. If you do manage to get rid of the virus via scan or reformat, use another browser like firefox instead. IE is just too vulnerable to hacks and viruses.
?
2010-08-27 21:03:44 UTC
Install an updated AVG antivirus free edition which is the best in the free antivirus segment. And run a virus scan.
Marcos
2010-08-27 20:51:33 UTC
Try this.



http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=53069



2nd post will have a link to AVG without internet installation, try to install it on the laptop if you wanna save it to a flash drive fromy our main computer to your laptop and install it if it lets you update let it run the scan.
?
2010-08-27 20:55:47 UTC
Ok , you have to install any best anti virus in your system and scan it once in a day.
Comps guru
2010-08-27 22:00:22 UTC
You can buy Anti-Virus software

http://www.amazon.com/Anti-Virus-Anti-Spyware-2-Year-Subscription/dp/B002JB3BC2/?tag=klnprk-20



Also check out at Ebay there are really good deals going

http://rover.ebay.com/rover/1/711-53200-19255-0/1?ff3=4&pub=5574865779&toolid=10001&campid=5336440665&customid=klnprk&mpre=http%3a%2f%2fshop.ebay.com%2fi.html%3f_nkw%3dAcer%2bAspire%2bAS5251%26_sacat%3d0%26_odkw%3dlaptop%26_osacat%3d0%26bkBtn%3d%26_trksid%3dp3286.m270.l1313
dess
2010-08-27 20:51:46 UTC
Backup, reformat, and reinstall.


This content was originally posted on Y! Answers, a Q&A website that shut down in 2021.
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