My computer is not working and I really need help?

Question

My computer has multiple viruses and wont work.
I cant look at any websites or anything and my mcafee defense is not helping. What can I do. Everytime I try to open something it says the file is infected.

Answer 1

Have you tried booting into Safe Mode with Networking and running Malwarebytes? If not, try to do that and see if you can download the program and run it. You could also try opening the Task Manager and stopping all suspected processes and see if that helps as well. The next step would be to use a system repair disk or a Windows installation disk and boot to the recovery console and run system restore. Restore your system to a point prior to you having this issue. Once system restore completes, reboot your computer and your problem should be fixed. If you can't do that try booting into Safe Mode by pressing F8 and do a virus scan or do a system restore form there. If you don't have any of those disks, just create one from another computer from the Windows Backup Utility.

Answer 2

The key words here are SAFE MODE!!!



Download, (if you can't get on-line, have a friend download and copy to disc/flash for transfer) install, update and then, in SAFE MODE* run full scans, with these programs...



** http://www.malwarebytes.org

http://www.superantispyware.com

http://download.cnet.com/1770-20_4-0.html?query=Ad+Aware+Free+Anti+Malware&tag=404&searchtype=downloads Ad-Aware free



*** Important, when downloaded/installed/updated disconnect from the internet ***



Then re-start.





If you can't run a scan, go into the scanner's folder and re-name the .exe file to something like 'MyFile.exe' and try in safe mode again. Some malware prevent the execution of anti spy/mal/virus scans by blocking them by name.



You should consider getting a good Anti-Virus program.

Try one of these free ones...



http://www.avast.com/eng/download-avast-home.html



http://www.free-av.com/en/download/1/avira_antivir_personal__free_antivirus.html (Avria)



***Never use more than one, active, anti-virus program at any one time***



*Note: On start up (before Windows loads) keep tapping either F5 or F8 (be aware that some manufacturers use F8 for system recovery!) then use arrow keys to highlight 'Safe Mode with networking' and hit Enter/Return, click on a user account, enter the Administrator password (if you don't know it, there probably isn't one so leave it blank) and hit Enter/Return.



** It has been noted that Malwarebytes should be run in 'Normal Mode' unless that isn't possible!



© arou42

Answer 3

Best bet, system recovery.. Unless you have important data, just do a system recovery. If you have the disk that came with your pc, use it. If not then wait for the computer to start and when you see the manucfacturers logo at the bottom it should say what to press to do a system recv. Good luck!