My laptop, a Toshiba that I purchased secondhand about a year ago has been having some serious issues, since yesterday. When I go online for more than a few minutes at a time, a blue screen appears saying something about RAM and my computer crashes. When I open a Microsoft Word document, the computer either freezes up, or goes through all these funky pattern screens and then crashes, and then I get a black error screen. These problems started yesterday afternoon and are getting progressively worse as time goes by. I already ran an AVG virus check, and it appears that a virus is not the cause, though this file came up under the ones it had checked that looked suspicious. I removed several hundred pictures and documents from my computer. Can someone please assist me in solving this problem?
NOTE: Do not answer this question unless you have serious computer knowledge . I do not want my time wasted. If you respond with a one-word answer, or something like that, I will delete your response.
Also, I really don't appreciate rude answers and things like that. I need SERIOUS help only.