Question:
Dropped laptop, usb ports are not working. help!? 10pts?
Evan R
2011-07-07 21:07:39 UTC
As a precursor to this, in january, i spilled coffee on my laptop touchpad and the left click button on it does not work anymore. I have been using a usb connected mouse ever since.

About 20 minutes ago I slipped and i dropped my laptop flat on the ground. everything in it is fine, just the usb ports wont recognize the mouse (i tried several different mouses). The mouse lights up to show that it is connected but it wont move the cursor or click. The usb slots wont work. there are two on each side and all 4 do not work. HELP? what should I do?
Seven answers:
?
2011-07-07 21:17:16 UTC
Did you try flipping the laptop and dropping it again?



Seriously, you need a new one as getting the USB ports fixed will require a motherboard replacement and that's just like buying a new laptop. Laptops aren't meant to withstand rough handling. Treat them like a newborn baby. If you drop the baby, expect a lot of complications.
albarado
2016-12-10 10:08:40 UTC
Usb Ports Not Working
Thomas
2015-10-01 16:08:19 UTC
There are some good videos on youtube that shows how to remove your USB ports from your laptop motherboard. You will need some decent soldering skills to be able to complete this repair by installing new USB ports. Just search on youtube " Repairing USB Ports ". You will find the Video s no problem. Good luck.
?
2016-10-22 11:00:06 UTC
There are some good video clips on youtube that shows a thank you to do away with your USB ports out of your laptop motherboard. you will choose some respectable soldering skills to have the potential to end this restoration by ability of installation new USB ports. in simple terms seek on youtube " Repairing USB Ports ". you will discover the Video s no project. good success.
anonymous
2011-07-11 04:00:07 UTC
If USB devices such as jump drives, digital cameras, or printers are no longer functioning properly when connected to your laptop, the USB ports may have malfunctioned. There are plenty of troubleshooting steps you can complete on your own to get the port up and running properly again.



Difficulty: Moderate

Instructions



1

Connect the USB device into a different USB port on the laptop or another computer to make sure the problem isn't with the device instead of the port. Check to see if the device has a "Write-Only" tab. Push that tab into the unlocked position if it still isn't working in a different port.



2

Click "Start" and then "My Computer" if the device works in another computer but not on your laptop. Plug a device into the port and wait to see if the USB port shows up in the list of drives. Click on "Map Network Drive" if the drive does not appear. Choose a drive letter from the drop down menu and then double click the location of the USB device. Click "OK" and try to use the port again.



3

Navigate back to the Start menu and then click "Control Panel." Double click on "Device Manager." Scroll down the list of options and click the "+" located to the left of the entry labeled "Universal Serial Bus Controllers." Double click the name of the USB port that appears in the new menu. Click the "Drivers" tab and then click "Update Drivers." Wait for the driver to finish downloading and attempt to use the port again.



4

Close the drivers tab and right click the name of the USB port. Click on "Properties." Click the "Power Management" tab and then un-check the check box labeled as "Allow the computer to turn off this device to save power." Choose the "Communications Port" tab and then scroll down to the box labeled "Resources." Click the "Enable Device" button and then click "OK." Attempt to use the USB port again.



5

Close the Properties tab and right click the name of the USB port. Click on "Uninstall." Restart the laptop and then plug a device into the USB port. Wait for a new window to pop up and follow the on-screen instructions to re-install the USB port software.



6

Restart the computer and press the "F1" button on the laptop's keyboard once the manufacturer's name appears on the screen. Scroll down through the list of options that appear and highlight the option labeled as "Advanced." Press "Enter" and then scroll down and press "Enter" on the "USB Support" option. Press "F10" to save the settings and finish loading the operating system.



7

Open your web browser if your laptop is running the Windows XP operating system. Navigate to the Microsoft website and download the Windows XP USB 2.0 driver (see link in Resources). Restart the computer and try to use the USB port again.
petru m
2011-07-07 21:15:38 UTC
have you tried rebooting the laptop? (press and hold power button for 5-10 seconds).



if it does not boot up to windows than you can assure yourself that the hard drive is as good as a paperweight.



but, if it does boot to windows and you can use your keyboard (flag key) to open the start menu then i think your usb controller is malfunctioning on the motherboard or that the usb ports are so corroded inside that it just quit working.
anonymous
2011-07-07 21:10:51 UTC
lol just stay away from proper latops. get one of those fisher price computers.



also the usb ports on laptops are soldered onto the motherboard so its likely that youv totally ruined it


This content was originally posted on Y! Answers, a Q&A website that shut down in 2021.
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