Question:
How to resolve the problem on my laptop?
Sam Dorothi
2010-01-11 04:35:37 UTC
hi friends...
i have dell studio 15.. now the problem is that all the DVDs are not readable.. Can anyone suggest me a solution to resolve this problem...
Three answers:
Techno
2010-01-11 04:59:46 UTC
Turn off PC/laptop.

Disconnect CD/DVD drive, turn PC/laptop on, allow to boot fully, then off again.

Re-connect CD/DVD drive and turn on.

Windows will re-build the drivers or start the 'Found new hardware wizard'.



If that doesn't work, log on as an Administrator....



***Always back up the registry before making changes (make a Restore Point)***



Vista



Click Start, and then click All Programs.

Click Accessories, and then click Run.

Type regedit, and then click OK. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM

\CurrentControlSet

\Control\Class\

{4D36E965-E325-11CE-BFC1-08002BE10318}

Ensure that the right pane has CD/DVD Drive in it.



In the right pane, click UpperFilters.



You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, see 'Note'.

On the Edit menu, click Delete.

When you are prompted to confirm the deletion, click Yes.



'Note'

In the right pane, click LowerFilters.

On the Edit menu, click Delete.

When you are prompted to confirm the deletion, click Yes.

Exit Registry Editor.

Restart the computer.

If you do not see the LowerFilters registry entry, this can't help you any further.



XP



Click Start, and then click Run.

In the Open box, type regedit, and then click OK.

In the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM

\CurrentControlSet

\Control\Class\

{4D36E965-E325-11CE-BFC1-08002BE10318}

Ensure the right pane has CD/DVD Drive in it.



In the right pane, click UpperFilters.



You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, see 'Note'.

On the Edit menu, click Delete.

When you are prompted to confirm the deletion, click Yes.



'Note'

In the right pane, click LowerFilters.

On the Edit menu, click Delete.

When you are prompted to confirm the deletion, click Yes.

Exit Registry Editor.

Restart the computer.

If you do not see the LowerFilters registry entry, this can't help you any further.
?
2010-01-11 04:40:12 UTC
Anything you do might void the warranty. Your best bet is just to ask dell about the problem if it is relatively new. If your computer isn't new it could be a number of issues. You might need a driver. You might need the proper software. Your drive could be failing. There's no way to really tell without looking at it or having someone look at it for you. Sorry, hope I helped a little.
Shashank
2010-01-11 04:42:54 UTC
If You can read cd but not dvd it may be



i)a virus issue try to use system restore (to the time in which you were able to read dvd)



ii)hardware issuse contact dell



Shashank Shekhar

web developer

gplus.page.tl


This content was originally posted on Y! Answers, a Q&A website that shut down in 2021.
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