I am experiencing intrinsic defects in my HP Notebook that I paid a lot of money for. I have contacted their hierarchy & haven’t seen positive responses. I believe there is an ego issue here as well as HP's intention to take customers for a ride. They are currently quoting me a high amount to rectify defects. Their methods in determining issues are inconsistent and are not respecting their own quotations when not in their favour. I am planning to sue them in Consumer Forums for deficiency in customer service if I don’t see positive action on their part. They are also evading providing information on name, postal & email addresses of HP CEO, India.