do i need to reinstall the DVD/CD drivers on my laptop?

Question

well i was trying to install a game on my acer 6920 and the disc drive wouldnt detect it, i went into device manager and there is a caution sign on both the main cd drive and the blueray drive. when i opened the properties the device status said "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

does this mean that i have to reinstall the drivers or what do i have to do and how would i go about it

Answer 1

You should never have to install drivers for an optical drive.



What you are seeing is an indication of a different problem. Upper/lower filters.

http://support.microsoft.com/kb/314060

There is the article from Microsoft on how to fix your problem.. including a simple link to just click to fix it.



Essentially, a software suite installed an upper or lower filter that is not interfering with the drivers for your optical drive. These filters need to be removed.



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Answer 2

Many third-party programs that control CD or DVD burning (as well as some player applications) install CD- or DVD-ROM filter device drivers into Windows. These filter drivers are meant to allow for low-level hooks into the hardware, to allow for functions such as packet writing (where a CD-R/W or DVD-/+RW can be written incrementally, like a hard disk).



These filter drivers sometimes have problems that can cause the CD or DVD drive to stop working correctly. The device entry for the CD or DVD drive in the Device Manager may show up with an error descriptor that reads

"The device could not start." Additionally, there may be an error message that reads "One of the filter drivers for this device is invalid." The devices themselves do not show up in Explorer. Error codes for the device include code 31, code 32, code 19 or code 39, and sometimes the even more ominous warning "Your registry might be corrupted" appears.





Fixing the problem simply involves deleting the filter entries for the third-party device drivers. These entries can sometimes become damaged (which is what produces the "corrupt registry" warning).



To delete the offending keys, open the Registry and navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlCl ***\{4D36E965-E325-11CE-BFC1-08002BE10318}. . Delete the keys named UpperFilters and LowerFilters and reboot.



This is happening alot with windows 7, when people try and install XP or Vista Editions of there favorite burning software, I can't say 100% that this is your problem, But 90% of the time its what i've seen as the cause of the problem (even if you don't have win7)



Hope some of this helps :)

Answer 3

"Code 39 Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) Recommended resolution Reasons for this error include a driver that is not present; a binary file that is corrupted; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded. Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver. On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard." If you have the drivers disk back up that came with the Laptop, you can use that to reinstall. Or go to the Toshiba website and enter your information and you should be able to find the driver to download. Hope this helps!