Why is the user's laptop getting the Blue Screen of Death?

Question

I have a user at work that has a laptop (dell Inspiron, about 3 months old) and when she prints documents from Visio 2003, she gets the Blue Screen of Death (Physical Memory Dump). She can print anything else, but Visio files. She can print the file as a PDF then print to the printer, but not directly to Visio. I reinstalled the program and still nothing. Any suggestions?

Answer 1

Did you install visio 2003 service pack 2 from microsoft site after you reinstall visio 2003. It may solve this problem.



Check for latest driver for printer at printer manfature website



Check the page setting in visio program before printing.



PS:- Some printer have problem or known issue with regards to printing from visio. Try to print to another printer (different model or manufacturer). But I think Microsoft may have resolved these problem with their service pack 2 for visio

Answer 2

Have you tried re-installing the program thats causing the BSOD? If that fails make sure theres no compatability issues, failing that and as a last resort re-installing windows fixesnearly ALL errors that are not hardware based



Regards magic

Answer 3

could desire to have a virulent disease. Did you do a equipment restoration element, if so in basic terms discover equipment restoration in help/help and persist with instructions. in case you have Norton, run a virulent disease test, it may desire to require you to substantiate you pick it bumped off. you are able to desire to get carry of driverrobot and that could desire to verify your registry is as much as this element. next decision run a test disk to be sure there are no corrupted or broken cells. touch Microsoft help may be the subsequent step quoting your errors messages. finally, all else failing, you are able to ought to reinstall your working equipment. . i could take it back to the place you got it after backing up your very own stuff and deleting, then working defragmenter. it is going to nonetheless be decrease than guarantee.