my laptop has a virus and all my files are gone what do i do?

Question

i tried to go to system restore but the virus deleted everything that could delete it can someone please help me i am clueless

Answer 1

You can try to recover your data with asoftech data recovery software:



http://www.asoftech.com/adr/



It uses unique modern algorithms to recover files that other software either recovers incorrectly or is unable to detect.

Answer 2

Answers for this are problematic as there are so many different infections and so many differences in what they do on your machine. If it helps, all I can tell you is what I did the last time I had this problem.

1) restart your machine and press F8 then on the screen you get, choose "start the computer in safe mode with networking"

2) if you successfully boot into safe mode then try start/help and support/system restore. If that

won't work then go online and go to "http://housecall.trendmicro.com/"

and run an online scan. Keep a pencil and paper handy to write down infected file names and other info in case you have to remove things manually.

3) If the scan identifies the virus, then run a search on it and you should, as I did, be able to find a site that will give you step by step instructions for removal



NOTE: If you have another machine that can get online I'd use that one for step 3 above

Answer 3

OMG!! That is like my biggest fear!! I'm so sorry that that happened. You should have bought a anti-virus disk when buying your computer. Their easy to install and not terribly expensive. Call the geek squad! Good luck!

Answer 4

Did you back everything up on a DVD or online storage? If not then it's pretty much gone