1 month Lenovo laptop is stuck in preparing automatic repair. Need help?

Question

I recently got a brand new Lenovo laptop for Christmas and was using it to edit videos, a message popped up saying I should update my bios system for the computer to run more smoothly so of course I did. Ever since then my laptop will not boot up and gets stuck in this preparing automatic repair. I tried trouble shpoting it with a system repair, system image recovery, startup repair, and going back to the previous version. None of this is working and I need help!

Answer 1

Lenovo customer support. see the online tab for this

Answer 2

you should not have started a repair. it did not need one as it was working. It may have something to do with the bios needing to be defaulted(and then saved) and then re-entered and configure a few things. the link below suggests its got something to do with Optane memory on their pc, and if yours has optane then it may be worth trying to follow their steps. I too have a new pc but mines an HP but it does have Optane. I note that the bios updates which i have already had two in less than a month since i bought it, well both included two extra boot-ups after the bios was updated and I assume its the Optane settings its messing with each time. Lenovo ought to be putting out a message about this and putting a proper bios update FIX in place. I suggest you read the link and contact LENOVO support, until people like you do that they wont look at making a fix. how you get out of the repair may be another fine mess.

Answer 3

The HDD is faulty, I've fixed computers like this and it's always a faulty HDD that has corrupted the windows install, Recovery/repair windows usually fails.



You will still be covered under warranty, so I suggest you send the laptop back to where you purchased it from (contact them first for the return) to have it repaired under warranty.



make sure to include information on what is wrong with it (You suspect the HDD is faulty), and your details.



You will loose all the data on the HDD, It's still there and can be recovered if you have access to another computer that you can use, taking out the HDD of the laptop and putting it in a 2.5'' USB enclosure, you can use the drive as a USB drive and take your data off of it (if you can do this, a check disk usually fixes the drive temporarily, still will need to be replaced) then put it back and send it for a warranty repair.